UN Internship Opportunity: Travel Document Client Services Intern

The United Nations Office at Geneva (UNOG) is recruiting a Travel Document Client Services Intern to support the development of clear, engaging, and user-friendly digital information materials, multimedia content, visual guides, and AI-assisted communication tools.

🌐 About the Organization

The United Nations Office at Geneva (UNOG) is the representative office of the UN Secretary-General in Geneva. Located at the historic Palais des Nations, it is one of the four major duty stations of the UN Secretariat and the largest United Nations office away from Headquarters in New York.

UNOG serves as a major centre of multilateral diplomacy in Europe, servicing approximately 8,000 international meetings each year across disarmament, human rights, humanitarian affairs, and economic development. It also provides central support services to more than 30 UN entities based primarily in Geneva, Bonn, and Turin.

📋 Background & Focus Area

This internship is based in the Travel Document and Client Services Section (TDCS), Purchase and Transportation Section (PTS), Central Support Services (CSS), Division of Administration, United Nations Office at Geneva (UNOG).

The intern will support the TDCS Section in the design, production, and dissemination of public information materials using multimedia and digital tools. This role focuses on transforming existing procedural content into clear, engaging, and user-friendly information packages. By leveraging visual storytelling, interactive formats, and emerging AI-assisted media production tools, the intern will help improve client understanding and reduce application errors.

💼 Core Responsibilities

• Workflow & Pain Point Analysis: Analyses current workflows and identifies critical information and common pain points in client applications.
• Content Structuring: Consolidates, structures, and simplifies existing content into coherent, user-centred information packages.
• Multimedia Production: Designs and produces multimedia materials (e.g. infographics, short explainer videos, interactive guides, visual workflows) to support client understanding.
• AI-Assisted Tools Integration: Utilizes digital and AI-assisted tools (e.g. content generation, video editing, voiceover, and visualization platforms) to enhance production efficiency and creativity.
• Visual Storytelling: Develops clear visual narratives that guide users step-by-step through application processes.
• Interactive Formats: Supports the creation of interactive or semi-interactive formats (e.g. clickable PDFs, web-based guides, or simple decision trees).
• Web Operations: Assists in maintaining and updating the Section’s intranet webpage, ensuring content is accurate, accessible, and visually consistent.
• Testing & Usability: Supports testing and feedback collection on newly developed materials to refine usability and effectiveness.

✅ Qualifications & Eligibility

• Educational Eligibility: Enrolled in, or completed, a graduate school programme (Master’s or higher), or enrolled in/completed the final academic year of a first university degree (minimum Bachelor’s degree or equivalent). Candidates pursuing degrees in Media Production, Social Sciences, Information Technology, or related fields are encouraged to apply.
• Work Experience: Professional experience is not required. Background in digital communications, graphic design, multimedia production, or AI-assisted content creation is an advantage.
• Languages: Fluency in English (oral and written) is required. Knowledge of French or another official UN language is an asset.
• Core Competencies: Demonstrated interest in the UN system, clear professional communication, digital literacy, and collaborative teamwork.